Fraud Awareness

There is no foolproof way to prevent fraud, but awareness is your best defense. Please review our tips below, and use your best judgment in all transactions.

  • PaySAFE® will NEVER send you funding instructions via email. You can only access funding instructions while securely logged in to our website.
  • PaySAFE® DOES NOT use Western Union or Moneygram.
  • PaySAFE® DOES NOT do sub-leasing or rental apartment escrow contracts. If someone says they are using us, then it is a SCAM


Craigslist Fraud Awareness

Craigslist is a LOCAL marketplace for people and businesses to list items for sale. If the buyer is from out of state, there is a high chance of fraud.

Top Craigslist fraud awareness tips:

  • Always meet the seller in person and inspect the goods personally.
  • Never use Western Union or Moneygram to send payment prior to receiving the item. Use traceable money transfer options.
  • Listen to your mother: If it sounds too good to be true, it probably is.
  • Be leery of international money transfer requests. These scams are generally geared toward military personnel and their families.
  • Always talk to someone over the phone and document the number you call. Most scammers want to converse only via email and will rarely give out phone numbers.

Buying any item you find online is a lot like buying through a classified ad in the newspaper. In either case, use your best judgment and follow these recommendations:

Know the item’s market value

Be suspicious of any items priced significantly below market value. If it sounds too good to be true, it probably is.

Have the item inspected

The condition of any item can vary greatly – from perfect to needing complete restoration. Have your potential purchase inspected by a neutral third party or trusted industry expert to get a more accurate picture of item’s condition. While it won’t guarantee your purchase is free of issues, it will help to ensure that you aren’t caught completely unaware.

For vehicle purchases not local to you, schedule an inspection with a professional mechanic or an inspection service. Fine art or collectable items should undergo an appraisal and come with a certificate of authenticity.

For more information, check the fraud prevention section of our blog.

Confirm Contact Information

Before you send any payment, verify the seller’s street address and phone number. An email address is not enough. Be sure that zip codes, area codes and addresses match up, and be wary if the information doesn’t check out or if the seller is located overseas.

Use Email Wisely

Avoid sending sensitive personal or financial information such as your social security number, credit card number or checking account number to a seller via email. Remember that email communications are not secure and can be easily forwarded to others.

Request Documentation

Ask the seller for any relevant documentation for the item you’re purchasing. Please see our documentation page for examples.

How to Report Fraud Cases

Step 1: If you are the victim of a scam, please email us at with as much information about your particular situation as possible.

Step 2: Forward any suspicious emails to Don’t change the subject line or send it as an attachment because doing so could prevent us from identifying trends and preventing similar scams. To speak with us directly, call (877) 638.1518 (Mon.-Fri. 9 a.m.-5 p.m. CST).

Step 3: File a complaint with the Fraud Complaint Center to inform federal and state law enforcement agencies. We strongly recommend that you report fraud to local law enforcement as well.

PaySAFE investigates all submitted reports in an effort to protect our customers against future fraud. We support law enforcement agencies in the prosecution of Internet criminals and work diligently to prevent fraud.


Internet Fraud Resources

Visit the sites below to learn more about Internet fraud.

Internet Fraud Complaint Center (IFCC)
Internet Fraud Preventive Measures

Better Business Bureau (BBB)
Be a Smarter Consumer

Federal Trade Commission (FTC)
10 Things You Can Do to Avoid Fraud

Securities & Exchange Commission (SEC)
Fake Seals and Phony Numbers: How Fraudsters Try to Look Legit

National Insurance Crime Bureau (NICB)
Search Database for Vehicles Affected by Recent Hurricanes

Department of Motor Vehicles
Contact Your State Department.

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